Orlando Pirates have released a statement after the unruly scenes outside the Orlando Amstel Arena on Saturday, explaining that the stadium had to be “locked down” due to criminal syndicates selling counterfeit tickets, creating an unacceptable risk to public safety and the safe management of the event.
The Buccaneers kicked off their Betway Premiership title defence 2-0, but soon after videos emerged on social media of unruly scenes outside the Orlando Arena, and selections of fans not getting entry.
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The club has now apologised and explained the situation, also offering refunds to affected fans via a statement.
“Orlando Pirates Football Club sincerely apologizes to all the supporters who experienced inconvenience during Saturday’s Betway Premiership fixture against Milford FC at Orlando Amstel Arena.
“The Club confirms that the decision to close the stadium gates during the match was made by the Venue Operations Centre (VOC) in the interest of public safety. This operational measure was implemented to safeguard the wellbeing and security of all spectators, players, match officials, staff, and other stakeholders present at the venue.
“The circumstances that led to the stadium lockdown arose from the continued activities of criminal syndicates operating in and around the stadium precinct. These groups are involved in the sale of counterfeit match tickets and facilitating the unlawful entry of individuals without valid tickets into the venue, creating an unacceptable risk to public safety and the safe management of the event.
“While the decision to close the stadium was beyond the Club’s control, Orlando Pirates fully acknowledges the frustration and disappointment experienced by supporters who held valid match tickets but were unable to gain entry due to the stadium lockdown.
“To support those affected, the Club has appointed Open Tickets to administer the refund process. Supporters who purchased valid match tickets for the fixture but were unable to access the stadium due to the lockdown are eligible to apply for a refund.
“Supporters who are eligible for a refund are requested to contact Open Tickets at support@opentickets.co.za to initiate the refund process.
“Orlando Pirates Football Club remains committed to working closely with the Premier Soccer League, stadium management, law enforcement agencies, and all relevant stakeholders to strengthen matchday operations, combat criminal activity, and ensure a safe, secure, and enjoyable matchday experience for every supporter.”